Order Returns:
If your product arrives damaged during transit, please capture a photograph and promptly email it to our customer service team for assessment within 24 hours of delivery. Our return policy allows for returns within 3 days of receiving your item.
To qualify for a return, the item must remain in its original condition – unworn or unused, with tags, and in the original packaging. Additionally, you must present the receipt or proof of purchase.
To initiate a return, please navigate to the ‘My Order’ section. Once your return meets our criteria, you will receive a notification. Refunds will only be processed if the product adheres to our eligibility standards. For any inquiries regarding returns, please contact us at our support number: +91 9820202058.
Damages and Issues:
Upon receiving your order, kindly inspect it for any defects, damages, or discrepancies. Should you encounter any issues such as defects, damages, or receiving the wrong item, please notify us immediately to facilitate resolution.
Exchanges:
The most efficient method to obtain the desired item is to return the original product. After the return is approved, you may proceed with a separate purchase for the replacement item.
Order Cancellation:
We exclusively entertain full cancellations; partial cancellations are not accepted. Should you wish to cancel your order, kindly contact our customer care helpline within 12 working hours of placing the order.
Refunds:
Upon receipt and inspection of your return, we will inform you of the refund status. If approved, the refund will be automatically processed using your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund. We appreciate your patience in this regard. For Cash on Delivery (COD) orders, kindly furnish your account details and a copy of a canceled cheque to modernimex@gmail.com.
For any further assistance or inquiries, please feel free to contact us:
Phone: +91 9820202058
Email: modernimex@gmail.com
Thank you for choosing to shop with Modern Enterprises. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.